Shipping

Delivery charges are calculated at the stage of entering your postcode. If you are unsure what the delivery cost is for an item, please contact our team or call: 07946529129 during opening hours and we will be more than happy to help.

If the item is in stock, the lead time for small-medium parcels is 3-5 working days.

For Large orders, we will contact you with an expected lead time.

  • Small Parcel UK-wide £1.95

  • Medium Parcel UK Mainland £5.95

  • <10kg London postcodes £19

  • <10kg outside London £50

  • <50 kg London postcode £50

  • <50 outside London £150
    (item is checked on delivery, and packaging taken away)

  • Outside UK Mainland – contact us for a quote

Please note that postcodes in Highlands, Islands and Northern Ireland may incur additional charges.

Returns

We want you to be happy with your purchase!

On all mail order and internet orders, we offer a no-quibbles refund guarantee. All that we ask is that you return your product to us within 30 working days of receipt, in its original condition.

We make every effort to ensure your order reaches you in perfect condition, but in the unlikely event of your receiving a damaged item, please contact us within 48 hours.

Items that are special orders cannot be returned. Special orders are items that we do not normally keep in stock, due to the size or value or items made-to-order.

You will be notified by e-mail or by phone if your order includes special order items, (usually items of furniture). This does not affect your statutory rights.

You will have the choice of cancelling the order within 7 days of placing the order, but it is your responsibility to ensure that special order items will fit into your premises. (See Large Furniture Access Checks terms and conditions)

We regret we cannot offer a refund on the delivery cost of your returned order unless the item is faulty.

When the returned item is received by us, it will be checked, and if found to be in good and saleable condition, we will issue a refund within 14 days of receipt of the item at our premises.

This policy is in accordance with the Distance Selling Regulations and applies to internet and mail order purchases only. An exchange or equivalent value gift voucher policy applies to items purchased at our stores. This does not affect your statutory rights.